Replace Overseas Networks & Expertise Pass (ONE Pass) Card

Replace an Overseas Networks & Expertise Pass (ONE Pass)

You need to apply for a new Overseas Networks & Expertise Pass card within 1 week after it is lost, damaged or stolen.

At a glance

When to replace	If your pass card is lost, stolen or damaged, you must apply for a replacement within 1 week. Note: For a stolen card, you must also file a police report. If you lost the card while overseas, you must inform MOM immediately. MOM will issue a letter for you to use when entering Singapore.
Who can apply	Overseas Networks & Expertise Pass holder.
How much it costs	For a damaged card, the fee is $60. For a lost card, the fee is: ·       $100 for the first loss. ·       $300 for a subsequent loss. Fees are non-refundable.
How long it takes	Immediate for most cases.
Card collection	4 working days after approval.
Note: MOM may call you for an interview before MOM issues a new card or if you lose your card repeatedly. If the lost card is found, please return it to MOM immediately by post: Ministry of Manpower, 18 Havelock Road, Singapore 059764.

 To submit an application:

• Make an appointment to have your pass replaced at our Employment Pass Services Centre (EPSC).
• Bring the supporting documents for your appointment.
• Pay the fees using VISA, MasterCard, AMEX, NETS or CashCard (if your credit or debit card was not issued in Singapore, please ensure it has been activated for overseas use)
• You will be issued a card replacement letter.

What you’ll need

You will need the following documents to replace the pass over the counter:

• Original passport
• The damaged card (for request due to damaged card)
• Police report (for stolen cards)

Note: Overseas police reports should be translated to English.

 

Collect the replacement card

When: 4 working days after approval

You can collect the card at the Employment Pass Services Centre 4 working days after your replacement card request is approved. You do not need an appointment.

Bring along these documents for your visit:

• Original passport
• Card replacement letter
• The damaged card (if applicable)
• Completed declaration form (for lost or stolen cards)
• Police report (for stolen cards)

Note: Overseas police reports should be translated to English.

• For lost or stolen cards, you must collect the replacement card in person.
• For replacement of damaged cards, you can authorise someone to collect the card on your behalf. Make sure the authorised person brings these along:
  • An authorisation letter from you
  • NRIC, pass card or passport for verification
  • The damaged card

Download SGWorkPass to scan QR code on your new card to check status, expiry date and more.

 

ACHI BIZ is one of the licensed Employment Agencies in Singapore. We will assist your work pass related applications and appeals at our level best with the regulatory authority Ministry Of Manpower (MOM) for successful outcome.

Please refer to our GUIDES for more information, SERVICES to meet your requirements or CONTACT us if you wish to avail these or many other services.