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FEP: Grievance Handling


Grievance Handling In Singapore

Employers should set up mechanisms to deal with complaints of discrimination and these procedures should be clearly communicated to employees. HR staff and employees with staffing responsibilities should be trained to manage and investigate grievances independently and objectively. This allows you to objectively hear and process grievances. In Industrial Relations, a Grievance must be based on the foundation of Employer-Employee Relationship and must be Employment-related, i.e. problems that are work-related.

Tips for Grievance Handling

  1. Handle all complaints of discrimination seriously.
  2. Conduct proper investigations.
  3. Respond to the affected person promptly and proactively.
  4. Keep the details surrounding the filing of grievances strictly confidential.
  5. Treat both complainant and respondent fairly.
  6. Unionised staff can also seek advice from their unions in situations where they feel thatย they have been discriminated against.
  7. Conduct training workshop for all managers and supervisors on topics as Initiatingย Discussion with Aggrieved Employee and Closing Discussion with Aggrieved Employee.

Theย Grievance Handling Handbookย offers more practical tips in managing grievance within the workplace and brings employers through the entire grievance handling process.

For Job Applicants and Employees

At times, job applicants or your employees may feel discriminated against. Offer them theย chance to seek clarification or an explanation from your concerned officer before escalating theย issue further. This will give you an opportunity to explain your officerโ€™s decision and clarify yourย position, or where necessary, take corrective action. This would help avoid misunderstanding,ย and in cases where your staff is still in employment, this will also help preserve a positiveย employer-employee relationship.
Source For Guidelines on Fair Employment Practices is from TAFEP.

ACHI BIZ is one of the licensed Employment Agencies in Singapore.ย 
Pleaseย refer to ourย GUIDESย for more information,ย SERVICESย to meet your requirements orย CONTACTย us if you wish to avail these or many other services.

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