Replacement of Work Permit Card for Foreign Domestic Worker (FDW)

Replacement of Work Permit Card for Foreign Domestic Worker (FDW) In Singapore

A domestic helper with identity card on handReplacement of Work Permit Card for Foreign Domestic Worker (FDW / Helper)

Replace a Work Permit card for Foreign Domestic Worker (FDW)

You must apply for a new Work Permit card for your foreign domestic worker (FDW) within 1 week after it is lost, damaged or stolen.

When to replace

If your foreign domestic worker’s card is lost, stolen or damaged, you must apply for a replacement within 1 week.

Note:

  • For a stolen card, you must also file a police report.
  • If your helper lost the card while overseas, you must inform MOM immediately. MOM will issue a letter for your helper to enter Singapore with.
Who can apply
  • Employer or appointed Employment Agent (EA).
How to apply
  • Log in to WP Online and apply.
How much it costs      
  • For a damaged card, the fee is $60.
  • For a lost card, the fee is $100 for the first loss and $300 for a subsequent loss.
  • Fees are non-refundable.
Accepted mode of payments
  • Pay the replacement fees using eNETS credit or debit.
How long it takes    
  • Immediate for most cases.
Card collection
  • 4 working days after approval.
Outcome Letter
  • If the application is approved, print the card replacement letter. It will have instructions on collecting the replacement card.
Note:
  • If your helper loses her card repeatedly, you will need to make an appointment to attend an interview together with your helper. The application for card replacement is subject to approval.
  • If your helper finds her lost card subsequently, you must return the lost card to us. Post it to Ministry of Manpower, 18 Havelock Road, Singapore 059764.
  • If the application is approved, print the card replacement letter. It will have instructions on collecting the replacement card.

 

Collect the replacement card

When: 4 working days after approval

  • The replacement card will be ready for collection 4 working days after your application is approved.
  • You or your helper can collect the card at MOM Services Centre – Hall C.
  • You don’t need an appointment.

 

Bring along these documents for the visit:
  • Helper’s original passport.
  • Card replacement letter.
  • The damaged card (if applicable).
  • Completed declaration form (for lost or stolen cards).
  • Police report (for stolen cards).
Note:
  • Overseas police reports should be translated into English.
  • If the card was lost or stolen, your helper must collect it in person.
Collection by a authorised person

If you are replacing a damaged card, you can authorise someone to collect it on your behalf. Make sure they bring these along:

  • A letter of authorisation from the employer.
  • NRIC or passport for verification.

 

Tip: Download SGWorkPass to scan QR code on your new card to check status, expiry date, employer name with address and more.

 

Please refer to MOM website at www.mom.gov.sg or www.cpf.gov.sg for more detailed information and up-to-date guidelines with regulations.

 

ACHI BIZ is one of the licensed Employment Agencies in Singapore. We will assist your work pass related applications and appeals at our level best with the regulatory authority Ministry Of Manpower (MOM) for successful outcome.

Please refer to our GUIDES for more information, SERVICES to meet your requirements or CONTACT us if you wish to avail these or many other services.
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